Frequently Asked Questions

Water Damage

How do I know if I have water damage?

Common signs include discoloration, musty odors, mold growth, or warped materials—these are typical indicators of water damage.

What are the main causes of water damage?

Water damage may result from burst pipes, floods, roof leaks, faulty appliances, or even sewage backup.

What is water damage restoration?

Water damage restoration is the process of returning a property to its original condition after water intrusion. It involves cleaning, drying, and repairing the affected areas.

How long does it take for a water-damaged area to dry?

Drying time depends on the severity of the damage. Minor cases may take 24 hours, while more serious situations can take several weeks.

Can I handle water damage cleanup myself, or should I hire professionals?

Small incidents can sometimes be handled by the property owner. However, in more serious or complex situations, professional help is highly recommended for effective restoration.

What are the health risks associated with water damage?

Water damage can lead to mold growth, which can cause respiratory issues and other health problems. Contaminated water can also carry bacteria and harmful substances.

How can I prevent future water damage incidents?

Regularly inspect roofs, appliances, and plumbing. Pay attention to early signs of moisture or leaks to catch problems before they worsen.

Does water damage restoration completely eliminate mold and mildew?

Yes, proper restoration techniques can remove mold and mildew. However, preventative measures are essential to keep them from returning.

Does insurance cover water damage?

It depends on the cause of the damage and the terms of your policy. Review your coverage or speak with your insurer for clarification.

What’s the average cost of water damage restoration?

Costs vary based on the extent of the damage. It can range from a few hundred dollars for minor issues to several thousand for more severe damage.

Fire Damage

What should I do immediately after a fire?

Your safety comes first. Once the fire is controlled and authorities grant access, avoid touching affected items or areas. Contacting a professional restoration company immediately can weaken the structure and leave hazardous residues.

Is it safe to stay in my home or business after a fire?

In most cases, it’s not recommended. Smoke, soot, and structural damage can pose serious health and safety risks.

What types of damage does a fire cause beyond visible burns?

- Smoke and soot residues on walls, ceilings, furniture, and ventilation systems
- Water damage from firefighting efforts
- Lingering odors embedded in materials
- Structural weakening due to heat exposure

When should restoration begin?

As soon as possible. The longer the soot and smoke remain, the more extensive the damage becomes. Acting fast reduces costs, limits deterioration, and speeds up recovery.

Can smoke damage be completely removed?

Yes. With the right equipment and techniques, it can be eliminated. At SERVXPRESS RESTORATIONS, we use HEPA filtration, advanced deodorization, and deep cleaning to effectively remove smoke particles and odors.

What items can be recovered after a fire?

It depends on the extent of the damage. Non-porous materials like metal, glass, and some electronics are more likely to be restored. Porous items like fabrics or paper are harder to salvage. We evaluate each case individually.

Does insurance cover fire damage restoration?

Most homeowners and commercial policies do cover fire damage. However, coverage depends on the cause and your policy terms. We help you document everything and coordinate with your insurer.

How long does fire restoration take?

It varies by severity. Minor jobs may take a few days to a week; major structural repairs can take several weeks. We’ll provide a clear estimate and keep you updated.

What are the advantages of hiring a professional restoration company?

Safe removal of hazardous materials (soot, smoke, chemicals)
- Professional structural assessments
- Faster and more effective recovery
- Insurance claim assistance
- Peace of mind during a difficult time

Can SERVXPRESS handle both cleaning and repairs?

Yes. We provide full-service fire damage restoration—from debris removal and odor elimination to structural and roofing repairs. Our goal is to restore your property—and your peace of mind—from start to finish.

Mold

What is black mold?

Stachybotrys Chartarum, known as black mold, thrives in warm, humid environments. Its spores can cause structural damage and pose health risks.

When is mold remediation necessary?

If you notice visible mold growth, must odors, water damage, or symptoms like allergies, asthma, headaches, or respiratory issues, professional intervention may be needed.

What are the health risks of black mold?

In addition to damaging porous surfaces and structural components, black mold can cause respiratory problems, skin irritation, and other serious health issues.

Can I stay in my home during mold remediation?

That depends on the severity of the issue. In severe cases, temporary evacuation is recommended to avoid exposure to harmful spores.

Does homeowners’ insurance cover mold remediation?

Coverage depends on the source of the mold and your policy. Some insurers cover it if it's caused by a covered event, like a burst pipe or flood.

Comercial Restoration

What types of businesses do you serve?

We provide commercial drying services to offices, stores, clinics, restaurants, warehouses, industrial buildings, schools, and more.

Can I continue operating during the drying process?

In some cases, yes—depending on the affected area. We always prioritize safety and aim to minimize disruption.

How long does the drying process take?

It depends on the size of the space and severity of damage—typically between 24 to 72 hours or more.

Can I use regular fans to dry the area?

Not recommended. Household fans can’t remove deep moisture and may worsen the problem.

Do you work with insurance companies?

Yes. We document the entire process and work with your insurance provider to support your claim.

Crime Scene and Trauma Cleanup

What types of incidents require this service?

Homicides, suicides, unattended deaths, accidents, violent incidents, biological or animal remains.

Can I enter the area before it's cleaned?

It is not recommended. There may be dangerous pathogens and contaminated materials requiring professional handling.

What certifications do SERVXPRESS have?

Our team is trained in biohazard remediation, PPE use, and OSHA, EPA, and CDC compliance protocols.

Is this cleanup service covered by insurance?

In many cases, yes. We can assist with incident documentation and coordination with your insurance provider.

How long does the cleanup take?

It depends on the size and severity of the scene, but it usually takes several hours to a full day.

Odor Removal

What causes unpleasant odors in a property?

Moisture, mold, smoke, pets, biological waste, sewage, or decaying materials.

Is it safe to use home remedies to remove odors?

No. Only professional treatments remove the true source and prevent the odor from returning.

How long does odor removal take?

Anywhere from a few hours to 1–2 days, depending on the severity and area affected.

Can odors come back?

Not if the cause is properly removed. We focus on eliminating the root cause, not just the smell.

Natural Disasters and Debris Removal

What kind of debris do you remove?

We remove collapsed roofing, construction materials, mud, tree limbs, broken glass, damaged appliances, and more.

Can I stay on my property during the cleanup?

It depends on the extent of the damage. In many cases, temporary evacuation is recommended for safety.

Is debris removal covered by insurance?

Most policies do cover it, especially if the damage was caused by a natural disaster. We can help you with the process.

How quickly can you respond?

We’re available 24/7 and can start the initial assessment the same day you contact us.

Water and Fire Damage Restoration Services Residential & Commercial

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